To contact a customer service representative send an email at anytime to email@example.com and we will get back to you within 24 hours, if not sooner. If applies, please have your order number.
We prefer to take all questions, compliments, or complaints via email (firstname.lastname@example.org). It will allow you to give full detail about your concerns, and allow us to have something to reference when addressing your concerns.
What if I didn't receive my order?
We will review your order and make sure there are no discrepancies and that your package went out routinely. In the event that we find NO discrepancies, then we would suggest that you contact the carrier USPS (United States Postal Service). Give them your tracking number and let them know you didn’t receive your package even though USPS changed the status of your tracking to delivered.
What if I'm missing an item from my
check with the person who packaged your order to make sure they checked the contents of your package with the packing slip which you should have a copy of with your package. Second, we then check inventory for an overage of the item. If step 1 & 2 show no discrepancies we conclude our investigation by suggesting you contact the carrier USPS. If we find error in Step 1 and/or 2 during our investigation we will resend your item at no cost to you, and send you a discount code for your next purchase with us. Please allow us 1-2 business days from the time you receive a confirmation email from us stating that we our investigating.
How long do order processing take?
You can look to receive your package anywhere between 3-7 business days, after placing your order unless otherwise stated in the product description. International orders may take longer.
What shipping company do you use?
Standard Shipping is limited to the 48 contiguous United States. Shipping addresses in Hawaii, Alaska, APO/FPO, PO Boxes and US Territories will be shipped via USPS Priority Mail. We ship international as well using USPS Priority Mail. You will receive a shipping notification email that will notify you of the carrier we've used to ship your order, and the different tracking options available for it.
No, there are no refunds. Only store credit.
To be eligible for store credit, your item must be unused and in the same condition that you received it in. It must also be in the original packaging. Once your return is received and inspected we will send you an email notifying you of approval or denial of your return. All sale items, accessories, lingerie, and swim wear are FINAL SALE.
PO BOX 2313
Belleville Mi 48112.